FAQs
Questions, answered.
Everything causes ask us about SIMs for Good, in plain English. Can't find yours? Ask a real person.
Popular:Does it cost anything?When do we get paid?Who can join?
Getting started
Registered charities and CIOs anywhere in the UK, community interest companies (CICs), community groups without a registration number, and grassroots sports clubs. We check every cause before paying out.
No. It's free to join, there are no fees and Kindly takes no cut of your £1s.
A few minutes online. Your page can be shared straight away.
Your organisation's name and address, your registration number if you have one, a contact person, and your logo and a photo. You don't need bank details to sign up. Add them afterwards from Home. We can only pay you once your bank details are added and checked. Until then your money is safe and keeps adding up. There's no password: we sign you in with a code sent by email.
Yes. You can share your page and build up money while we check your details. We can only pay you once your bank details are added and checked. Until then your money is safe and keeps adding up.
You accept our partner agreement when you sign up. It sets out what Kindly does and what we ask of you. You can read it before you start.
Money and payments
£1 for every full month that each personal or business SIM ordered through your page is paid and active, for as long as it stays with Kindly.
By the end of the month after each quarter ends: January to March by 30 April; April to June by 31 July; July to September by 31 October; October to December by 31 January. We may pay earlier in that month. Payments go by bank transfer to an account in your organisation's own name, with a statement. We can only pay you once your bank details are added and checked. Until then your money is safe and keeps adding up.
SIMs on our charity plans, because those charities get £1 off their price instead, and part months. Everything else ordered through your page counts.
Yes. It's unrestricted, so you can use it wherever your cause needs it, including rent, bills, staff and volunteer costs.
The £1 for that SIM stops from the next month. Everything already earned stays yours.
We haven't finished checking your organisation or bank account yet, or your yearly update is more than three months late. We can only pay you once your bank details are added and checked. Until then your money is safe and keeps adding up. If your bank details still aren't checked 180 days after going live, we hold the money waiting in the Kindly Fund on your behalf for 12 months. Get your bank details checked in that time and we'll pay it to you. After 12 months it moves to the Kindly Fund for good. If your yearly update is 3 months late, payments go on hold. If it's 6 months late, your page is paused and we hold the money waiting in the Kindly Fund on your behalf for 12 months. Post your update in that time and we'll pay it to you. After 12 months it moves to the Kindly Fund for good. Payments resume on the quarterly schedule once the outstanding checks or update are complete.
Your supporters
No. They pay the normal Kindly price, the same as every other customer. The £1 comes out of that price.
Yes. A business can order its phones through your page, and every business SIM counts the same as a personal one. Ten work phones is £120 a year for you.
Yes. They get a free PAC code by texting PAC to 65075, then book their switch day once their Kindly SIM arrives. They keep using their old SIM until then.
We do. Kindly handles every supporter's SIM, billing and questions, so you never have to. They can reach us at hello@kindlymobile.co.uk.
Yes. No annual price rises, 30-day rolling with no contract, 99% UK coverage (estimated), 5G and Europe roaming included. It's a fair deal that happens to back your cause.
Your page and toolkit
kindlymobile.co.uk/for-yourname. You choose it when you sign up. It can't be changed afterwards, so your posters and QR codes always keep working.
Your own page, A4 posters and A5 flyers, social posts in square and story sizes, ready-made wording for supporters and businesses, your QR code and a dashboard. See the toolkit.
You share your own page with the people who already support you, in whatever way suits you. How much you share is up to you.
At least one short update a year, with a photo, showing what the money helped with. It appears on your page. If an update is more than three months late, payments pause until you post one.
Checks and trust
We confirm each organisation is who it says it is, and check that the bank account is in the organisation's own name before any money is paid.
Kindly Mobile Ltd is a UK mobile provider. Company number 16889854. Kindly gives £1 a month from every personal and business SIM to good causes. SIMs for Good sends that £1 straight to yours.
Yes. Our page for trustees sets out the cost, risk, what we ask of you and how the money is tracked, with a summary you can forward.
Still got a question?
Ask a real person.
Our small UK team looks after every cause. Ask us anything, before or after you sign up.
Ready to start?
Free to join, nothing to run, and all you do is share.